See what other San Jose residents are saying about 101 Mobility.
Needed a wheelchair ramp for our home. 101 Mobility sent their representative to measure and give a quote for the ramp. We needed the ramp installed before the 21st and 101 Mobility was able to get the ramp installed in time. All the contact with 101 Mobility was prompt and efficient. I definitely will use them for all my mobility needs. The installation was speedy. He took care to make sure every part worked perfectly before he finished.
May 21, 2018
San Jose, CA
I called Tuesday for a rental of the stairlift. 2 days later, everything was installed, ready to use. The technician went over the instructions multiple times to make sure we understood the use of it.
101 Mobility is magnificent! Everyone I spoke with and met are professional, friendly, prompt, knowledgable and show up on-time every-time. Though I had tested the lift several times, no problems, the second time my 90 year old Mom used the vertical lift, it wouldn't work, so I immediately phoned 101Mobility and Virgil immediately responded (arriving in 15 minutes!). It turned out that there was no real problem; just a loose plug that Virgil remedied. My Mom has successfully and easily used the vertical lift recommended by Virgil a couple for times a day for a month now. And she loves it!
I was very pleased with this company..Both Virgil and his wife were supportive and courteous regarding answering questions and providing an estimate in a timely manner. I was very impressed with Cody who installed the stair lift. He arrived early and worked nonstop until the job was completed. He was friendly, courteous and very helpful walking me through the steps that I needed to know regarding how to use the stair lift..I would not hesitate to recommend this company and have shared this information with the Director of the Skilled Nursing facility where my husband received care after his stroke..S.Vergho
The people at 101 Mobility are super helpful and accommodating. I was impressed by how quickly they put together a plan that would help our friend who is wheelchair bound, but needs to get out of the house for appointments.
IT WAS A GREAT EXPERIENCE FROM START TO FINISH, AS HE USED A VACUUM TO GET UP THE DUST FROM DRILLING INTO CEMENT. YOU DID MY BROTHER-IN-LAW'S RAMP AND MIGHT DO SOMETHING AT MY NEIGHBOR'S. HE WATCHED OVER OUR RAMP INSTALLATION. HE TOOK A CARD AND FLYER. HE WAS WONDERING WHO WOULD DO THAT CHAIR THAT GOES UP THE STAIRS. SO THERE IT WAS, THE VAN WITH NUMBERS AND "WHAT YOU DO" PERFECT TIMING. YEAH!.
Very professional, friendly, easy to work with. You answered all my questions and concerns. You gave me an honest estimate with several options. No hidden costs or gimicks. You showed up exactly on time, not one minute late. The job was performed on time. I am very glad I used Mobility 101 for this job. I am recommending you tomy friends.
Colby was so enthusiastic and passionate about the quality of the product and his installation that I could not help but be impressed. The chair works just fine, Colby took the time to teach me how to use the chair properly and of its features. My Occupational Therapist just left and she was also impressed with the chair and its functionality. Thanks so much for making my life a lot easier than I realized a stair lift would.
Mobility 101 is always there to help with friendly and responsive service. I have talked to Virgil over the phone on a number of occasions and he has always helped to diagnose a problem and sometimes provide a solution to avoid a service call. When a tech does come out, they are always very professional and efficient. I am very pleased with 101 Mobility.
[FIRST NAME REMOVED]
I have been impressed with your customer service that includes prompt response, courtesy, and patience. I have also found the chairlift we purchased to have been essential to assisting in my parent's mobility.
I like that you are an honest, trustworthy and compassionate company who puts their customers first!
I like that you make sure your technicians are competent and do everything they can to assist me in making sure my safety and medical needs are a priority.
Both owners were forth right and gave a fair price rang estimate when I called. Colby, the man who came and surveyed our situation, was on time, polite and very helpful. We negotiated a fair price, the chair was installed perfectly the next day. I couldn't be happier with the product and service I received from 101 Mobility.
Your service was superior. I was able to get information from the folks in the office and then I was called before installation occurred.
Everyone was prompt and courteous. And 101 Mobility did a super job.
We are very happy with the stair lift that 101 Mobility installed. It has been a real life saver. 1o1 Mobility office staff and service personnel have been great to work with. Would difinitely recommend their products and service.
The entire process, from first contact through chairlift evaluation to installation was first class. The 101Mobility personnel made sure all questions were addressed, the timing of the order and installation was well communicated, and the handoff at the conclusion of installation was thorough. Would definitely recommend 101Mobility.
I was happily surprised on how quickly Virgil got back to me, I put a request in on a Friday and Virgil got back to me on the Saturday, he spent the day with me on e-mail, with Virgil asking what I needed and educating me on the options for my needs.
An appointment for anappraisal was made on Monday for Tues at 1:00pm, Virgil was right on time. Again he spent time with my husband and me about our needs.
We received an appraisal for the work right away, and an agreement was made for the work.
On the day for installation, Chris was not only right on time, but he also called to let us know that he was on his way.
Chris was very professional and put the ramp in.
We are very pleased with 101 Mobility and will recommend them to our friends.
Chris was very careful and worked very hard in the heat. The ramps look great and are already getting use and a big help. Watching Chris wrestle with the portable ramp he could have used a second pair of hands but he is very good at what he does and powered through the install. The ramp was up against a wall and it was very difficult to install the legs in such a tight place I did not think he could do it surprisingly he did. I will recommend 101mobility and Chris to anyone that asks about the ramps. We already had an older gentleman ask for info. Our neighborhood is full of older retired people. Chris had gave me a magnet clip like you use on the refrigerator I gave it to the old guy. I should have asked Chris for some of your business cards but he was pretty over heated and worked so hard I did not want to keep him any longer out in the 100 degree heat. Thanks for all your help and please tell Chris I said thanks.
Your entire team was amazing. The ramp is exactly what was needed and every step was efficient and professional.
My aunts are very please with the stair lift and feel they have some freedom back again. I visited them yesterday to see how they were doing with it and they proclaimed they absolutely LOVED it. Chris was excellent — friendly, courteous, professional and very knowledgeable. He put the stair lift in with ease and had them using it without any problems. And in a small world scenario, it turns out he grew up in the small town where my aunts best friend lived most of her life — and he is good friends with her grandson. She had lost touch with the family several years ago after her friend passed away. It made her day to get an update on the family. Everyone at your company was awesome, thank you!
My family used the San Jose franchise (Mr. & Mrs. Moore) to install some ramps for my mother. The Moores were amazing and their customer service absolutely the best, as was their work. My aunt now needs a ramp in Sacramento, and unfortunately, there is no franchise here. However, I wanted to let you know I recommend 101 Mobility and the Moores’ whenever possible.
My husband and I appreciate everything you have done for us. I have told everyone I know about your company and the outstanding service your company has provided. You helped me during a really hard time in my life and saved me from being taken advantage of. Good people do exist and you guys are proof of that. We will never forget your kindness!
You & Virgil are wonderful to do business with, and Chris is terrific. Appreciate your professional and wonderful customer service! Again, many thanks, and take good care.
Chris did a great job installing the ramp. It looks great, and will definitely make it much easier getting Robert in & out of the house! Thx, also, for applying the rental fees as a (credit) discount.
I was completely satisfied with my service from 101 Mobility. From start to finish they were professional and courteous. They recognized our needs and did everything they could to make sure we were taken care of. Our lift was beautifully installed and is an unobtrusive addition to our stairwell. I couldn’t have asked for a better experience when purchasing a stair lift. The lift has been a life changing addition to our home. Thank you 101 Mobility!
Chris was [a] spectacular service man and [I] would give this company’s name to anyone needing mobility service, Julie is the Office Manager and she is great both on the phone and in person. The Office Manager Julie’s boss–he is great, also. Thanks for a job well done, if there were more ways to say just how good this company is to recommend it would be 10 stars.